What does this refund policy cover?
It covers three situations: payment errors on deposits, bets on voided or abandoned markets, and withdrawals you cancel before they are paid.
| Situation | What happens | Where the money goes |
|---|---|---|
| Deposit not credited | We check the payment by hand | Credited to your ID, or refunded to the account you paid from |
| Match abandoned or market voided | Open bets on it are made void | Full stake back to your ID balance |
| Withdrawal cancelled before payment | The request is stopped | Back to your ID balance |
| Withdrawal rejected by your bank | We confirm the bank has returned it | Back to your ID balance |
| Settled bet that lost | No refund | Not applicable |
This policy is part of our Terms & Conditions and applies to every Wazir Win ID.
What if my deposit doesn't show in my balance?
Send the transaction ID (UTR) and a payment screenshot to support. The finance team matches it against the payment records, then credits your ID or refunds the money.
The same check applies if you paid twice by mistake or sent the wrong amount. Once the payment is confirmed, we either credit the correct amount to your ID or return the extra to the account it came from, whichever you prefer.
We can only trace payments sent to details given in your official WhatsApp chat. Money paid to old details, a reseller or any other number can't be recovered by us.
What happens if a match is called off?
If a match is abandoned, or a market is voided because of a technical error, every open bet on it is made void and the full stake goes back to your ID balance.
Bets that were already settled before the match was called off, such as a completed over or a finished first half, keep their result under the rules of that market. Ask support about a market's rules before you bet if you're unsure.
Can I cancel a withdrawal?
Yes, at any time before it is processed. Message support and the amount goes back to your ID balance.
Once a withdrawal has been sent to your bank, it can't be cancelled. If your bank rejects it, for example because the account name doesn't match your ID, the money comes back to your balance and we'll help you fix the details.
What can't be refunded?
Refunds only apply to transaction errors and voided markets. A bet that was settled and lost is not refundable.
- Losing bets that were settled on the official result
- Bonus funds and any winnings made from them, except under the offer's own terms
- Payments sent to details outside your official chat
- Bets placed by mistake once they have been accepted
- Money involved in a breach of the Terms, such as fraud or duplicate IDs
How do I request a refund?
Message support on WhatsApp from the number linked to your ID with the transaction ID and a screenshot of the problem. A person reviews every request.
- 1. Send the details
- Your ID, the amount, the date and time, the transaction ID (UTR) and a screenshot.
- 2. We check the records
- The finance team matches your payment or bet against the transaction logs and official results.
- 3. We confirm in chat
- You get the outcome in the same chat, with the record it was based on.
- 4. Money is returned
- Credited to your ID balance, or refunded to the account the payment came from.
How long do refunds take, and do they cost anything?
Corrections to your ID balance are made as soon as the check is complete. Refunds that go back through a bank follow the bank's own timeline, which can take a few working days.
We don't charge any fee for a genuine refund or correction. Your bank or UPI app may apply its own charges, which we don't control.
What if I disagree with the outcome?
Reply in the same WhatsApp chat and ask for the case to be reviewed again. The dispute process in our Terms & Conditions applies.
Send anything new you have, such as a bank statement showing the payment. We'll explain the decision and the records behind it.
Will this policy change?
It may change when our payment methods or the law change. The effective date at the top always shows the current version.
If a change affects how refunds or withdrawals work, we'll tell account holders on WhatsApp before it applies.
Payment gone wrong?
Message support on WhatsApp from the number linked to your ID. Include the transaction ID (UTR) and a screenshot so the finance team can trace it straight away.
Request a refund